Give feedback (Friends and Family Test)

The most common questions you asked and we said

Responses received 2

Of which: 100% Very Good

Most Common Questions you asked: Better dispensary access.

Our Response: We are going to open up the present counter and create a second counter. We will also add extra seating for patients whilst they are waiting.

The most common questions you asked and we said

Responses received: 12

Of which: 67% Very Good and 17% Good

Give patients ways to send extra information/in case they forget to mention things.

On our website, you are able to ‘Get help and advice online’ where you are able to send to the GP an administration note regarding any follow up following their recent consultation.

The most common questions you asked and we said

Responses received: 8

Of which: 100% Very Good

You said:

Exceptional care from the whole team - receptionist, doctor and nurse. Compassionate doctor, professional manner, privacy and dignity respected from every member of the team. Great follow up care, no problem too big.

You said:

I was seen by Dr Murray within approximately 90 minutes of speaking to the receptionist. You cannot ask for better service than that. As always, I received the reassurance and help that I needed. We are very lucky to have such a wonderful, friendly and caring practice.

3 responses received - 2 rated us very good and 1 rated us good.

The most common questions you asked and we said

You said

Was seen quickly and the doctor had a lovely manner.

You said

Dr Barnes is very thorough and professional. He takes time to understand and listen and is by far the best GP I have ever had.

The most common questions you asked and we said

Responses received: 9

89% of which were very good 11% of which were good

You said:

Was able to get an appointment when I wanted and received excellent, professional care from both the Doctor and receptionist. Surgical wounds got infected and rash but followed up by the surgery (antibiotics and swab taken) and this prevented re-admission to Musgrove Park Hospital and potential risk of sepsis.

You said:

Always a fantastic service and I think we are incredibly lucky to have lovely doctors, nurses and receptionists.

The most common questions you asked and we said

Responses received: 3

Of which 100% were 'Very Good'

You said

The waiting room is very clean and comfortable. No waiting in reception. Excellent experience with the Doctor.

The most common questions you asked and we said

Responses received: 42

Of which 33 were very good and 9 were good

You said

The service provided by our Drs surgery has been excellent, all staff are always courteous respectful to all patients - I feel well cared for after every appointment. Thank you for your continued consistent quality of care you provide.

You said

All staff are so friendly helpful and give expert advice - if they don’t know they will hunt down the answer for you. I feel genuinely cared for.

The most common questions you asked and we said

Responses Received

85 responses received of which 65 were Very Good and 19 were good

You said

Doctor always helpful and talk to you in a way that you can understand. Caring and attentive staff

You said

Seen very quickly and was referred for further investigations I am always impressed by the service you provide.

​For September we had 72 responses of which 58 were very good and 10 were good. (94.4%)

The most common questions you asked and we said

A selection of responses received in September

Fantastic first class service from both the attentive sympathetic GP. The practice is spotless including the toilet. Reception staff delightfully helpful with lots of smiles! So glad to have you as my new GP surgery. Thankyou Prompt appointment, diagnosis and medicine prescribed. Reassured me and me feel better for getting professional advice. Always answer the phone. Always call me back. Always give me an appointment. Looked after me extremely well when I was very poorly. OUTSTANDING.

The check in screen does not work as usual! Receptionist on the phone! I wouldn’t want to be heard in front of the whole waiting room anyway

We have had our check in screen repaired and can only apologise for the time it was out of order. This was just over a week and repair times are out of our control. We constantly look to improve the Reception areas to maintain confidentiality, but we are only able to work within the limited space we have. Patients are able to have appointments at any of our three premises and it is possible an alternative site may be better suited to individual needs.

​For October we had 54 responses of which 40 were very good and 10 were good. (92.6%)

The most common questions you asked and we said

Response re our overall care

Overall - should be awarded an Oscar! All staff are professional, friendly and have my best interests at the forefront. The Blackdown practice is a calm, well organised environment - it makes me feel secure when most needed. Improvement.

Could provision for patients waiting for the Pharmacy be improved? i.e Covered canopy/ seating, it can be a long wait sometimes!

We are very aware that provision for patients waiting for Dispensary is in need of improvement and we are currently looking at ways we can adapt the building to improve this and hope to make changes in the not to distant future.

How have you found our staff?

Very helpful and friendly staff Overall care has been excellent, during my husband's end of life care. Moved here a year ago and have been very helpful, supportive and kind.

​For November we had 68 responses of which 54 were very good and 13 were good. (83.8%)

The most common questions you asked and we said

What is your opinion of our Practice

This surgery has always been very good in its dealings and the community

What do you think of our staff

Always Helpful & Friendly . Blackdown Surgery has never let us down. For me and my late husband - efficent , supportive, kind and thoughful. 5 stars. Exceptional practice nothing compares to the team here.

​For December we had 589 responses of which 42 were very good and 12 were good. (93.1%)

​For February we had 45 responses of which 31 were very good and 10 were good. (91.1%)

​For March we had 26 responses of which 19 were very good and 2 were good. (80.7%) We have had significant staff shortages in the month which have had a material effect on our service levels and unfortunately we had to reduce our opening houts at both Churchinford and Dunkeswell which has had an impact on our results.

​For April we had 17 responses of which 11 were very good and 3 were good. (82.3%)

The most common questions you asked and we said

I thought the service was very good but the music in the waiting room was awful

We are sorry you did not like the music played, we are trying different radio stations out and whilst it is difficult to please everyone we are trying to find a station that is a good compromise.

Why can't I email your staff

We will be adding a contact form to our website within the next few weeks which will enable queries to be sent into the practice

Why can we not have a shelter outside the Dispensary.

We are looking to improve Dispensary queues and would love to provide a shelter, unfortunately the space available makes this tricky. we are looking at an alternative to reduce queues and hope to be able to announce something soon.